Business Exchange and Returns

Return and Exchange Policy:

Returns and exchanges are as natural as the changing seasons. They're no big deal, just contact us at Wholesale@NinthIsle.com to get started on any exchange and returns. Returns or exchanges for most orders would rarely cost more than $20. 

Housekeeping Rules

  1. We don't accept worn, washed, or damaged goods. 
  2. There is a 60 day window for returns and exchanges. If you're past the 60 days and the product was just lying there, don't hesitate to contact us. It's not as big of a deal as the first rule. 
  3. Best practice is to email us first at Wholesale@NinthIsle.com before sending it back. It reduces confusion and speeds up all processes. 
  4. Always include a brief instruction in the package. It's nice and really helps.

 

Reasons

 Everything we do has your convenience and happiness in mind, balanced with good business practice and sustainable policy. If there is ever any issue, please contact us through any of our emails and we will be more than happy to get your issue solved.