SHIPPING / RETURNS / EXCHANGES
Ninth Isle offers a free shipping option to anywhere in the US for orders above $35, including US territories. Options may be available for shipping upgrades.
We do our best to send orders out ASAP, but in case of stock outs, we will either contact you or take some extra time to make a new one from scratch.
If an item is not received due to a mistake on our part, you are entitled to a full refund or an exchange.
Exchange / Return Policy
Exchanges / Returns are accepted under the following conditions
If the above conditions are not met, an exchange / return may be deemed invalid.
We recommend messaging us directly with your order number to start the process.
International Shipping Policy
Shipping is through USPS.
Due to the nature of overseas shipping, all packages are automatically insured for 100% value.
In order to claim a package as lost, delayed, or damaged, a claim form must be
emailed to: Service@NinthIsle.com