Shipping Policy

SHIPPING / RETURNS / EXCHANGES

Ninth Isle offers a free shipping option to anywhere in the US for orders above $35, including US territories. Options may be available for shipping upgrades.

Shipping Policy

We do our best to send orders out ASAP, but in case of stock outs, we will either contact you or take some extra time to make a new one from scratch.

If an item is not received due to a mistake on our part, you are entitled to a full refund or an exchange.

Exchange / Return Policy

Exchanges / Returns are accepted under the following conditions

  1.  Item(s) is in resalable condition
  2. Item(s) have not been worn
  3. All original contents are included with an additional letter explaining exchange / return (i.e “Exchange size, exchange color, reason of exchange”)

If the above conditions are not met, an exchange / return may be deemed invalid.

We recommend messaging us directly with your order number to start the process.

International Shipping Policy

Shipping is through USPS.

Due to the nature of overseas shipping, all packages are automatically insured for 100% value.

In order to claim a package as lost, delayed, or damaged, a claim form must be

emailed to: Service@NinthIsle.com