All orders are shipped via United States Postal Service (USPS). 
Orders will take no more than 7 business days after cleared payment to ship an order.
If an item is an unable to ship within the promised 7 days, you will be notified and given options for further proceedings.
If an item is not received due to a mistake on our part, you are entitled to a full refund or an exchange.
Exchange / Return Policy
Exchanges / Returns are accepted under the following conditions
     1. Item(s) is in resalable condition
     2. Item(s) have not been worn
     3. All original contents are included with an additional letter explaining exchange / return (i.e "Exchange size, exchange color, reason of exchange")

If the above conditions are not met, an exchange / return may be deemed invalid.

*If an exchange/return is deemed invalid, return shipping is paid by buyer

Shipping is through USPS.
Due to the nature of overseas shipping, all packages are automatically insured for 100% value.

In order to claim a package as lost, delayed, or damaged, a claim form must be filled and faxed/mailed to:

Ninth Isle

Fax: (808) 732-2214
--Or--
Scanned and emailed to:
Service@NinthIsle.com

Mail to address:
Ship to:

Ninth Isle

817 Paahana Street
Honolulu, HI 96816
United States